Customer Support Representative
GS Technologies Pvt. Ltd is a leading technology company. We are currently seeking a dedicated and customer-oriented individual to join our team as a Customer Support Representative. This is an exciting opportunity for someone who enjoys providing excellent customer service and solving problems in a fast-paced environment.
– Respond to customer inquiries promptly and professionally via phone, email, and chat.
– Provide comprehensive information about products and services to customers.
– Troubleshoot customer issues and provide appropriate solutions or escalate as necessary.
– Maintain accurate records of customer interactions and outcomes.
– Ensure customer satisfaction through effective follow-up and resolution of concerns.
– Collaborate with internal teams to address customer needs and inquiries.
– Relay customer feedback and suggestions to relevant departments.
– Stay updated on product knowledge and industry trends to assist customers effectively.
High school diploma or equivalent. Additional certification or training in customer service or related fields is a plus.
Previous experience in a customer support role or similar position is preferred but not mandatory. Fresh graduates are also encouraged to apply.
Excellent verbal and written communication skills in [English]. Ability to articulate complex information in a clear and concise manner.
Strong analytical and problem-solving skills to understand and resolve customer issues effectively and efficiently.
Empathy and patience:
Ability to empathize with customers and remain patient while handling challenging situations or irate customers.
Multi-tasking and time management:
Capability to handle multiple customer inquiries simultaneously while maintaining attention to detail and meeting deadlines.
Basic understanding of computer systems, software, and internet navigation to assist customers with technical troubleshooting.
Ability to collaborate and work effectively within a team environment.
Ability to commute/relocate:
– Islamabad: Reliably commute or planning to relocate before starting work (Required)
– Rs 45,000.00 per month
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