Customer Support Representative

GS Technologies Pvt. Ltd is a leading technology company. We are currently seeking a dedicated and customer-oriented individual to join our team as a Customer Support Representative. This is an exciting opportunity for someone who enjoys providing excellent customer service and solving problems in a fast-paced environment.

Responsibilities:
– Respond to customer inquiries promptly and professionally via phone, email, and chat.
– Provide comprehensive information about products and services to customers.
– Troubleshoot customer issues and provide appropriate solutions or escalate as necessary.
– Maintain accurate records of customer interactions and outcomes.
– Ensure customer satisfaction through effective follow-up and resolution of concerns.
– Collaborate with internal teams to address customer needs and inquiries.
– Relay customer feedback and suggestions to relevant departments.
– Stay updated on product knowledge and industry trends to assist customers effectively.

Qualifications:
Education:
High school diploma or equivalent. Additional certification or training in customer service or related fields is a plus.
Experience:
Previous experience in a customer support role or similar position is preferred but not mandatory. Fresh graduates are also encouraged to apply.
Communication skills:
Excellent verbal and written communication skills in [English]. Ability to articulate complex information in a clear and concise manner.
Problem-solving skills:
Strong analytical and problem-solving skills to understand and resolve customer issues effectively and efficiently.
Empathy and patience:
Ability to empathize with customers and remain patient while handling challenging situations or irate customers.
Multi-tasking and time management:
Capability to handle multiple customer inquiries simultaneously while maintaining attention to detail and meeting deadlines.
Technical aptitude:
Basic understanding of computer systems, software, and internet navigation to assist customers with technical troubleshooting.
Team player:
Ability to collaborate and work effectively within a team environment.

Benefits:
– EOBI
– Medical

Ability to commute/relocate:

– Islamabad: Reliably commute or planning to relocate before starting work (Required)

Salary:
– Rs 45,000.00 per month